Bent C. Kjeldsen, Development Manager

Web: www.intranote.dk

Ciklum Service: Own Team

Team size: 14 specialists

Outsourcing without travelling

Thanks to firm cooperation with Ciklums human resource department, Intranote managed to set up an entire outsourcing department in Kiev without having to go there physically. Instead Intranote spend their energy training the new employees in Denmark.

The Danish it-company Intranote was established in 2001 and employs 50 people. Intranote develops software us ed for knowledge sharing in private companies aswell as public institutions. Started outsourcing to Ukraine in 2005 and has currently six employees in Kiev.

When Intranote established an outsourcing team in Kiev in 2005 it was done without visiting Ukraine . Thanks to thorough preparations and firm cooperation with Ciklum's professional human resource department, Intranote was able to deal with the challenges of setting up an entire development team in Ukraine.

"Actually we didn't go there at all," says B us iness Manager at Intranote, Bent C. Kjeldsen. "Instead we had our new employees in Denmark for training. That meant that Ciklum took care of the entire recruitment proces and everything that lies behind such a project."

Ciklum plays a very important role in the start-up phase, explains Bent C. Kjeldsen, who found that finding the first person together with Ciklum was the most important task. That person is now the leader of Intranote's team in Kiev , and he has played a major role in building up the rest of the team and choosing between the candidates, that Ciklum's human resource department found.

"It went very well, and Ciklum has done a fantastic job evaluating the candidates," says Bent C. Kjeldsen.

From relying almost entirely on Ciklum's human resource department in the beginning, the team is now up and running, and Intranote has relatively little communication with the Ciklum administration.

Now Intranote representatives travel to Kiev to evaluate once every three months, while the everyday communication is done by e-mail or phone.

"This is possible beca us e Ciklum have the entire organization in place. Not only the human resource department, but a an established system which takes care of even the smallest things that is needed to run an organization like that. They handle all the things you normally would have to take care of," says Bent C. Kjeldsen.

"For us outsourcing has been at good way to get new resources fast."

Intranote plans to expand their team in Kiev to between 10 and 15 within three years.

Reference date: January 2007

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